Terms & Conditions

Welcome to Sheek Hair Design and our Online Store (KLC-21 Pty Ltd – ABN 51 285 250 103). Our Terms of Service are in accordance with the laws of the state of Victoria. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the Courts of Victoria and Courts of Appeal from them for determining any dispute concerning the Terms of Use.

Your access to this website is conditional upon your acceptance of the following conditions and Terms of Use. Your use and access to this website constitutes your agreement to the Terms of Use.

If there is any uncertainty with the terms and conditions below, please contact Sheek Hair Design before the completion of any purchase.

Intellectual Property

All content on this site, including text, icons, graphics, etc are the property of Sheek Hair Design or its suppliers and are protected by Australian and International Copyright law. No part or portion of this site may be copied, sold or used in any manner for any commercial purpose without written consent.

Our website may contain links to third party websites over which we are not responsible for the content of and have no control. These links are placed for your convenience and are visited at your discretion and at your own risk. We make no representation as to the accuracy of material on these sites.

Indemnity

By using this website, you agree to indemnify us from and against all actions, claims, suits, demands, damages, liabilities, costs or expenses (whether in tort or in contract including and without limitation, negligence) arising out of or in any way connected to the use of the website by you.

Privacy

By using this website and agreeing to this Terms of Use, you are also agreeing to our Privacy Policy.

Trademarks

The ‘Sheek Hair Design’ name and logo are trademarked in Australia and any use withour prior written consent is strictly prohibited. 

Pricing

We reserve the right to amend and adjust prices at any time. We accept no liability for any such changes and/or errors and we are not bound to fulfill orders at outdated or erroneous prices.

Promotions

We offer varying promotional campaigns to site visitors and to our newsletter subscribers and customers. These promotions have no residual monetary value and must be used at the time of placing your order. Promotions cannot be applied retrospectively. If you take part in a promotion it will be reflected in your order totals on the checkout page and the invoice you are emailed upon completion. Only one offer (inc. free gifts, gift vouchers or coupon codes) can be applied per order.  Any promotions offering free products/gifts are limited to one free product/gift per order. 

Taxes & Import Duties

Sheek Hair Design is not liable for any import duties, customs charges or restrictions your parcel or goods may be subject to. It is your duty as the purchaser to be aware of any relevant information in your destination country as to these restrictions or charges and you the purchaser remains responsible for all charges and fees incurred. We cannot alter the value declaration on any items. In instances where customs duties require payment, your parcel may be directed to a local postal outlet for you collection and payment of any relevant fees. We can assist with relevant tracking details of the parcel for your local postal service, however payment and retrieval of goods is the responsibility of the customer.

Content

We endeavour to update all site content and imagery in an efficient manner. Please note that third parties change packaging of their products frequently, from different colours on bottles, different wording to total facelifts of entire ranges. At times, old imagery may be left up for illustration purposes when no new images have yet to be presented to us. All items names and descriptions are updated in this instance.

Exchange Rates

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location. You also agree to have your location stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). Sheek Hair Design currently only allows purchases from within Australia and only delivers to addresses within Australia.

Security & Fraud Prevention

We use SSL encryption software whenever you are requested to enter sensitive information such as your credit card number. To ensure the safety of our customers, on occasion – certain orders may require further information before products can be released for shipment. In most cases this will only delay an order dispatch by a matter of hours depending on when you can get back to us with the extra information we require. 

Advice

Any advice presented on this website or by our staff is of a general nature and is not intended to substitute professional advice given to you by a skin specialist, physician or practitioner. Whilst all effort is made to ensure all information and advice is accurate, Sheek Hair Design will not be held responsible for any loss or damage arising from its use.

Order Cancellation

Sheek Hair Design reserves the right to cancel and refund any order we see fit with or without reason. If this occurs, all funds will be refunded. All orders are considered an offer for purchase or an invitation to treat.

Stock

From time to time we may run out of an item(s) you have ordered and need to replenish our stock levels. In the event of a delay, we will contact you to discuss and the order status in your account will also be updated notifying you (if you signed up as a customer).

Phone Orders

We do not accept phone orders for products. As such, products can only be purchased online or at our salon. Should you require assistance in completing an online order, please contact us.

Cancelling or Amending Orders

We urge you to double check your order before submitting.  Once submitted, all orders are final and cannot be cancelled or amended.

Order Accuracy & Shipping Details

It is your responsibility to ensure your order and all relevant personal and address details are correct at the time of purchase before submitting it to us.  Sheek Hair Design is not responsible for non-delivery of this email due to incorrect information provided (eg. incorrect spelling).

Your order will be shipped with the information supplied by you. Should this order be unsatisfactory to you upon arrival or not be delivered due to incorrect information provided by you, we are under no obligation to re-ship or reimburse any costs, however please contact us to let us know.

Shipping details for an order cannot be altered once an order has been submitted. Sheek Hair Design accepts no responsibility for lost parcels as a result of the incorrect or insufficient information supplied by you.

In the event your parcel is not able to be delivered due to circumstances beyond our control or with no one present to sign and is taken to your local post office, it is your obligation to collect your parcel in a timely manner. Please contact us if you need help with tracking numbers.

In the event your parcel is returned to us for any reason, we will issue a store credit note to the value of goods less any costs incurred by Sheek Hair Design.

30 Day Returns Policy

If you are not 100% satisfied with your purchase, we are happy for you to return any unopened and unused item(s) for a store credit. Please contact us so we can discuss this further with you.

Due to the personal nature of hair care and skin care products, we cannot accept returns of any used or opened items unless deemed faulty. Please note that a product is not deemed faulty based on personal opinion or suitability after use.

Returned Items

Once an item has been received by Sheek Hair Design we will issue a credit note (or for faulty items a replacement).

If the product returned to us is:

  1. found to have been used and/or opened or tampered with in any way; or
  2. if you have indicated that the product was returned due to a fault and we later determine it is not faulty;

we will be unable to offer you a credit (or replacement) for the product or any other related expenses.